FAQs

When will my order be shipped?

Most orders of in-stock items will ship out 2-3 days after the order is placed.

Please keep in mind, orders do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day.

Orders placed will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.

How quickly are orders delivered after shipment?

Once your order leaves the warehouse, the shipping method you select determines how quickly the order will arrive to your doorstep.

Domestic (US) shipping methods:

  • Free Standard Shipping — Delivers within 9-15 business days of placing order.
  • Paid Promo Shipping — Delivers within 12-15 business days of placing order.

When shipping to a PO Box or an APO/FPO address, your order will be delivered by the US Postal Service.

International shipping methods:

  • International Standard — Delivers in 2.5 weeks, unless delayed in customs. Tracking information is available for orders shipped outside the US. International and military orders may experience delays in shipping due to inbound and outbound processing.
  • Expedited International — Delivers within 10-15 days, though this shipping method is only available for items priced over $30. Tracking information is available for these orders.

Can my order be delivered on the weekend?

Orders will not be delivered on the weekend. However, the US Postal Service does deliver some items on Saturdays, so if you choose Standard Shipping, your order may arrive on a Saturday with your regular mail delivery.

How can I track my order?

The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please email our Support Team at support@shopfashionhub.com and we will respond within 24 hours.

Domestic and international orders sent with standard shipping will not have a tracking number, but you can check the status of your order through our fulfillment center: Check Order Status.

Can I change or cancel my order?

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or cancelled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please send an email to our Support Team at support@shopfashionhub.com. 

 

Can I return or exchange an item I’ve purchased?

If you need to return an item or exchange it for a different size, just go to our Return Policy page to read the full details.

 What if I order something that’s out of stock?

We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be cancelled; you will, of course, receive a refund to your credit card for any items that cannot be shipped.

How to Contact Us:

WE ARE HAPPILY AVAILABLE TO ANSWER ALL OF YOUR QUESTIONS BETWEEN THE HOURS OF 8AM-6PM EST (EAST COAST)

WE CAN BE REACHED BY E-MAILING EITHER, DAVE@SHOPFASHIONHUB.COM OR SUPPORT@SHOPFASHIONHUB.COM